Get in Touch

Comments, Compliments and Complaints

It is important for us to know about things that are going well or how the service can be improved. We are pleased when someone takes the time to contact us with feedback on our services.

If you are unhappy with a service you have received from us please let us know so that we can put things right. If you are happy or pleased with a service you have received it would be great to hear about this.

You can use the form below to contact us now.

Alternative ways to contact us and general information can be found further down the page.

 

Tell us how are you feeling today?

In order to deal with you complaint we would like you to provide us with as much information as possible please

Important!

Useful Contact Information

Voice Team
0121 569 5922
voice_team@sandwellchildrenstrust.org

Customer Feedback Team
0121 569 7867
CS_Firmstep@sandwell.gov.uk

Childline (24 hour advice)
0800 1111

Independent Reviewing Officers
0121 569 4770

Care Experienced Team
0121 569 8565

Emergency Duty Service
0121 569 3100

Comments & Complaints Process

Our Privacy Policy

Your rights to be heard

Need an advocate?

Advocacy is about helping you to speak out about what is important to you. You have the right to have your say and be listened to when decisions are being made about you.

Coram Voice advocates are independent and here just for you [read more]